About Complaining

Something has appeared on our site that we don't want.
With the exception of advertisements, you should be in full control of everything that appears on your website. Other parishes wishing to extend the boundaries of their advertisements for, say, fetes or other events need your authorisation before their details appear in your parish website.

If you find anything that is apparently unauthorised, contact TLC and they will be able to explain why it is there and whether or not you are able to have it removed.

I tried to contact TLC but there's no one there.
TLC's office hours are Monday to Friday, 9:00am to 5:00pm.

At all other times you can either leave a message on their answerphone on 0800 38 986 38 or e-mail them at support@thelocalchannel.ltd.uk.

TLC commit to replying within 24 hours (unless it is a weekend or bank holiday)

I left a message or sent an e-mail but no one has returned my call or e-mailed me back.
This should not happen, but if it does, please contact us at the TLC Usergroup through Feedback or support@tlcusergroup.co.uk. We are keen to ensure that TLC provides a quick and reliable service to its users and it is therefore important that we know if users are experiencing difficulties.

Where do I go if I can't resolve my problem with TLC?
The TLC Usergroup represents the interests of all TLC website users. In the event that you have reason to complain please e-mail the TLC Usergroup citing the nature of your complaint and attaching any e-mail correspondence engaged in up to that point. A contact name of someone you have spoken to there would be helpful also.

We shall contact TLC on your behalf and do what we can to resolve your particular problem or difficulty.

We haven't received any 'Cashback' promised to us by TLC.
If TLC has not been able to satisy your query, please e-mail the TLC Usergroup and we will take the matter up for you on your behalf.