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About this Survey
This survey has been commissioned by the TLC Usergroup; an
independent body established to liaise with TLC and represent the
views and opinions of users that have adopted the TLC
parish/community website template.
The survey has 6 sections:
- About you
- About TLC
- About your website
- About the TLC Usergroup
- About your Parish/Community Users
- About your Parish/Community Council
and we would appreciate you spending a short while completing it
so that we can form a reliable view on your opinions on the
efficiency and effectiveness of the website portal. Following this,
the Usergroup can use the information gathered to assist TLC in
improving its site and service levels.
It is important that you understand this survey is not
trying in any way to assess your diligence as an Administrator for
your parish/community website. Everyone involved outside of
TLC itself maintains their website on a voluntary basis and our main
focus is, in effect, to consider what works for you and what doesn’t
so the site itself can be as easy to use and informative as
possible.
Any information you submit will not be shared with any third
party other than TLC and only for the purposes of improving the
website template.
Whilst overall user opinion will be shared with TLC, no one
person, or parish council identity, will be identified or linked
with any expressed opinions for disclosure to TLC.
Section 6 addresses your Parish/Community Council’s view
of the website facility. The return time on the survey has been set
to allow you time to have the survey discussed at your next
parish/community council meeting. Please try to get this survey
included as an agenda item at your next formal meeting.
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This section seeks to find out who our Parish/Community
Administrators are so we can better understand the demands on your
time and what we can do to help with your commitment to your
community website.
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| Are you a Parish/Community Councillor? |
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| If 'No' please say how you came to be the Administrator
for your site |
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| Please indicate your age range |
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| Do you share the administration of the website with
another person(s)? |
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This section asks you questions about TLC and its service
only. This section does not seek
your opinion on the TLC website template itself that your council
has adopted.
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| Overall, are you content with the service you receive from
TLC? |
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| Since adopting TLC’s parish website template approximately
how many times have you felt the need to contact them? |
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| Please tick those boxes which describe why you needed to
contact TLC |
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| If you
ticked 'Other' please say here why you contacted TLC |
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| When you last contacted TLC, were you satisfied with the
service you received (attitude, politeness etc) |
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| If 'No'
please describe briefly why |
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| Did TLC manage to help you adequately (ie was your query
resolved satisfactorily)? |
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| If 'No'
please describe briefly why |
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This section asks you questions about the website itself.
What you like about it, what you don’t and what you would change if
possible.
We are not seeking to judge how often you maintain
the site, simply what your experience is of using it and how often
you use it..
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| On average, how often do you add/amend information on your
website? |
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| What
information / page(s) do you change the most (please list the
most frequent three) |
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| Generally, do you find it easy and intuitive to put
information on the website? |
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| Have you created a Home Page for your website? |
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Add up the number of headings under Community
Information on the left hand side of your home page:
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Add up the number of headings under Community
Information on the left hand side of your home page:
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Parish Council / Community Council Details
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| Please tick which categories you have put information on
the website for: |
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Diary
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| Do you or your users use this feature? |
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News
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| Do you or your users use this feature? |
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Local Businesses
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| Do you have Local Businesses listed on your website? |
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| If you have local businesses listed on your site,
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| How were they put on the site? |
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Local Organisations
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| Do you have local organisations listed on your
website? |
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| How were they put on the site? |
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Local Action Groups
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| Do you have local action groups listed on your
website? |
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| How were they put on the site? |
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add your general opinions about the layout and appearance of
the site (i.e. visual appeal) with suggestions for
improvement. |
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| What
would you like to see provided on the site that isn't there
already? |
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| What
would you like to see changed on the site (i.e. presented in a
different way)? |
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4. About the TLC Usergroup |
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This section asks questions about our Usergroup and what
you would like out of it.
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| Did you realise that as part of the adoption process, you
automatically become a member of the TLC Usergroup? |
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| The TLC Usergroup has its own website. What features of
the website do/would you find most useful? (tick as many as
necessary) |
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| Have you signed up for, or do you have, a Yahoo online
account to allow you to participate in the TLC Usergroup
forum? |
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| Would you like to become more involved in the running of
the TLC Usergroup? |
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| If 'Yes', please complete the details below and we will
contact you as soon as possible. |
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| What in your opinion is the best way in which the TLC
Usergroup can discuss its opinions/needs with other members? |
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| If we meet for seminars/conferences how often do you think
they should be held? |
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| Should we meet as a national forum or as regional groups
(accepting the need to meet every two years nationally as per our
constitution)? |
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There are further questions on the funding of the TLC
Usergroup that feature in the Parish/Community Council Section
(Section 6).
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5. About your Parish/Community Users
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These questions are about how much the website is used
other than by the Parish/Community Administrator.
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| Approximately, how many users input information to your
website other than yourself? |
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Select which option applies most in your
parish/community.
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| Users input directly to the website |
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| Users ask the Parish/Community Administrator to input for
them. |
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| How many times in a typical month do you get contacted by
a user wanting information/advice/help in using the website? |
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| If you are contacted by users, please select the reasons
why you are contacted |
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| How do you publicise the availability of the website to
your parish/community? |
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| How often do you publicise the availability of your
website to your parish/community? |
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| How would you judge the level of interest in the website
in its current form? |
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| Do you think there is widespread interest in the
website? |
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| Do you think interest in the site is limited to a
dedicated few? |
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Which features of the current website do you like the
most? |
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Which features of the current website do you like the
least? |
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In your opinion, what would make the website more
attractive to parish users? |
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6. About your Parish/Community Council
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This section is about your Parish/Community Council’s view
of the website facility. Please try to get representative views from
your Council.
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| Since adopting The Local Channel as your website, how
often is its development/use discussed at parish/community council
meetings? |
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| Has the site been instrumental in improving communications
in your parish/community? |
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| What is
your parish/community council’s overall view of the impact of
the TLC website facility on your community? |
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| Would your parish/community council be prepared to pay the
cost of website Administrators attending seminars/conferences. |
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| Would your parish/community council be prepared to
contribute a modest subscription fee to the running costs of this
Usergroup? |
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TLC is able to provide the website to parish and
community councils free of charge because it earns its revenue
partly through advertising but advertising on websites can be
disliked by users.
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| Does the parish council feel that the current level of
advertising on the website |
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| Finally,
please add any other comments that you feel have not been
covered in this survey. |
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